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E-Commerce Workshops | direct-to-market

Archive for the ‘e-Commerce Workshops’ Category

PRESS RELEASE: Bracknell based Marketing Consultancy Helps Local Businesses with Cut-Price Marketing Workshops

Bracknell based marketing, website design & SEO consultancy Direct-to-Market has launched an initiative to help local businesses fight the recession by running low-cost e-commerce marketing workshops to teach them how to use the internet to acquire new customers for themselves.

Andrew Pearce, an experienced marketer and Direct-to-Market’s trainer, said: “In the current recession many local businesses are struggling to survive, and if we can show them how to both cut their advertising spend and simultaneously increase their sales revenue it can only possibly benefit them.”

Mr. Pearce continued, explaining that: “We’ve cut the price of the workshop to the bone because as a local business ourselves we really do want to do our bit to help the local economy by keeping local businesses going until there is a recovery.”

The e-Commerce Marketing Workshops are running in Bracknell every month, with prices from just £17 per seat. To learn more, visit http://www.direct-to-market.co.uk/workshop

Andrew Pearce is available for interviews.

Why Clients are Better Than Customers – The Vital Relationship

Why would anybody say that a business is better off without customers? The short answer is: when it has clients. But there’s more to this that, it’s about the nature of the business relationship, so don’t be put off by the title here!

To better understand what I’m talking about, let’s take a look at the dictionary definition of those two words:

Here’s what customer is defined as (from http://www.answers.com/customer):
1. One that buys goods or services.
2. Informal. An individual with whom one must deal: a tough customer.

And here’s what client is defined as (from http://www.answers.com/client):
1. The party for which professional services are rendered, as by an attorney.
2. A customer or patron: clients of the hotel.
3. One that depends on the protection of another.

Now, and this is something that I properly teach and explain the psychology behind in our e-Commerce Marketing Workshops, consider for one moment who it’s easiest to sell to: somebody who has bought from you before, or somebody who hasn’t? If you properly satisfied your purchaser the first time, then the answer is of course somebody who has bought from you before.

So now consider the third bullet under the definition of client “One that depends on the protection of another.” If you can aspire to form this relationship with those who purchase your goods or services, by looking after them properly, over-delivering, and protecting them from problems, then it is clear that (all other things being equal) they are more likely to make a repeat purchase from you than go to your competitor. Why on Earth would they want to?

So look after your clients, treat them as you would your friends (and in time they just might become your friends), and you will very probably have a “customer for life”.

Which brings me neatly on to the origins of the word customer, which (without delving still further into the Latin origins) is of course derived from custom. Here’s what the dictionary says about custom (http://www.answers.com/topic/customs):
1. A habitual practice of a person: my custom of reading a little before sleep. See synonyms at habit.
2. Habitual patronage, as of a store.
3. Habitual customers; patrons.

So looking deeper still into the meaning of the words themselves, perhaps I’m not being quite fair in saying that you don’t want customers?

The bottom line is that, however you term them, regardless of what you call them, what you really want most in your business is for people to come back to you and buy again: if you run a hair salon, you want them to return to you for their next session with a stylist; if you are a solicitor, you want them to return to you the next time they need legal advice; if you are a radio DJ, you want them to tune into your show the next time they turn their radio on; and if you run a garage, you want them to return to you the next time their car needs a service.

So it’s not really about words at all, it’s about relationships. First you need to build a relationship, then you need to maintain in. I’ll discuss how to do that in more detail in another article.

If you have any thoughts or opinions on this post, or wish to comment on it, please use the comment facility below.

e-Commerce Marketing Workshop – Bracknell – 9th June 2009

Following the success of yesterday’s e-Commerce Marketing Workshop in Bracknell, which received entirely unsolicited feedback from the delegates by email even before yesterday afternoon was out, including…

“Thank you for sharing your time and knowledge with us this morning - it was very valuable.”

“Thank you so much, Andrew, for taking your time out to undertake this workshop for us – I found it informative and helpful, and there are certainly ideas and tools you have brought to the table that we can utilise and take advantage of.”

“It was good to meet you this morning and thank you for an enlightening seminar.”

“Andrew, a brief word of thanks for the training today, it was very useful and helpful. I have already passed your details onto someone.”

“Thanks for this morning - I found it both interesting and informative. And don’t worry, I do not intend to let the grass grow under my feet with this.”

…we will be running another e-Commerce Marketing Workshop in Bracknell on Tuesday 9th June.

If you missed the last workshop, don’t miss this opportunity too. Go and book your seat now for what is possibly the best value for money you will ever receive on marketing training, and definitely something that will help move your business forwards:

http://www.direct-to-market.co.uk/workshops.html

Take action now, before this sells out and you miss your opportunity!